Department of Sport, Arts, Culture and recreation

FREE STATE BATHO PELE CUSTOMER SATISFACTION SURVEY

Uphando loKwaneliseka kwabaThengi


Enkosi ngokuthabatha ixesha ube yinxalenye yolu phando. Impendulo zakho zixabisekile kwaye ziyakunceda iSebe ekuphuculeni umgangatho, ukufikeleleka, kunye nokwenzeka kweenkonzo zalo.
Nceda uphendule ngokunyaniseka. Akukho zimpendulo zichanekileyo okanye ezingalunganga — izimvo zakho zibalulekile
Nceda ubonakalise impendulo oyikhethileyo ngoluphawu “X” okanye unike impendulo emfutshane ebhaliweyo apho kufanelekileyo

Icandelo 1: Ulwazi ngobomi bomntu

Imeyile:
1.1 Ubumi (Phawula ibenye):
Um-Afrika Ikhaladi Indiya/Um-Asia Umlungu Obunye
1.2 Isini (Phawula ibenye):
Indoda Ibhinqa Esingesinye Ndikhetha ukungachazi
1.3 Iminyaka yobudala (Phawula ibenye):
<20 20-29 30-39 40-49 50+

Icandelo 2: Ukusetyenziswa kweenkonzo

2.1 Yeyiphi inkonzo oyifumene kwiSebe?
Eyemidlalo Eyobugcisa Eyenkcubeko Eyolonwabo Ayikho
2.2 Uzisebenzisa kangaphi iinkonzo zethu?
Ngeveki Ngenyanga Ngekota Kabini ngonyaka Zange

Icandelo 3: Uvavanyo loMgangatho weNkonzo

(Nceda uphendule umbuzo ngamnye ngokwamava akho.)

3.1 Unxibelelwano
3.1.1 Isebe likuxelela kangaphi malungana neenkonzo elibonelela ngazo?
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile
3.1.2 Ingaba ucinga ukuba izimvo zakho kunye neengcebiso zakho ziyaqwalaselwa xa kucetywa okanye kuphuculwe iinkonzo?
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile
3.1.3 Ungathi lunjani unxibelelwano lwesebe malunga namathuba okuthabatha inxaxheba?
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile
3.2 Umgangatho Weenkonzo
3.2.1 Ngaba unalo ulwazi malungana nomgangatho wokufezekiswa kweenkonzo okanye amaxesha okuququnjelwa ukwenza umsebenzi?
Zange Manqapha- nqapha Ngamanye amaxesha Rhoqo Soloko
3.2.2 Waneliseke kangakanani kukuba isebe liyahlangabezana nomgangatho weenkonzo chaziweyo?
Zange Manqapha- nqapha Ngamanye amaxesha Rhoqo Soloko
3.2.3 Iinkonzo zinikezelwa rhoqo kangakanani ngokwe migangatho?
Zange Manqapha- nqapha Ngamanye amaxesha Rhoqo Soloko
3.3 Ukufikeleleka
3.3.1 Kulula kangakanani kuwe ukufikelela kwiinkonzo zesebe (indawo isebe elikuyo, kwi-intanethi, iiyure zokusebenza)?
Imbi kakhulu Imbi Inako ukulunga Ilungile Exellent
3.3.2 Ingaba iinkonzo ziyafikeleleka kubantu abakhubazekileyo nakwabo basemaphandleni?
Imbi kakhulu Imbi Inako ukulunga Ilungile Exellent
3.3.3 Zeziphi izithintelo, ukuba zikhona, ezenza kube nzima kuwe ukufikelela kwiinkonzo?
3.4 Imbeko
3.4.1 Ungathetha uthini malunganai nobubele nentlonipho eboniswa ngabasebenzi??
Akukho Lwaneliseko konke konke Akukho Lwaneliseko Akukho Luvo Kunowaneliseko Kunowaneliseko olungaphaya
3.4.2 Ngaba amagosa akuphulaphula ngenyameko aze akuphathe ngesidima?
Akukho Lwaneliseko konke konke Akukho Lwaneliseko Akukho Luvo Kunowaneliseko Kunowaneliseko olungaphaya
3.4.3 Waneliseke kangakanani luncedo lwamagosa ethu?
Akukho Lwaneliseko konke konke Akukho Lwaneliseko Akukho Luvo Kunowaneliseko Kunowaneliseko olungaphaya
3.5 Ulwazi
3.5.1 Ulwazi malunga neenkonzo, iimfuno kunye neenkqubo lucacile kwaye luchanekile
Andivumelani Kwaphela Andivumelani Akukho Luvo Ndiyavumelana Ndivumelana ngamandla
3.5.2 Ulwazi lunikezelwa ngolwimi nendlela elula ukuluqonda
Andivumelani Kwaphela Andivumelani Akukho Luvo Ndiyavumelana Ndivumelana ngamandla
3.5.3 Ndiyazi apho ndingalufumana khona ulwazi malunga namalungelo am kunye noxanduva lwam njengomsebenzisi wenkonzo
Andivumelani Kwaphela Andivumelani Akukho Luvo Ndiyavumelana Ndivumelana ngamandla
3.6 Ukubonakala Nokucaca
3.6.1 ISebe lisebenza ngendlela ebonakalayo necacileyo
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile
3.6.2 Ndinolwazi malunga nendlela ezenziwa ngayo izigqibo kunye nendlela ezisetyenziswa ngayo izixhobo zokusebenza
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile
3.6.3 Ulwazi malunga nokusebenza kwesebe lufikeleleka kwaye lucacile
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile
3.7 Ukulungisa
3.7.1 Kukho inkqubo ecacileyo yokufaka izikhalazo okanye imiba enxulumene nenkonzo
Zange Manqapha- nqapha Ngamanye amaxesha Rhoqo Soloko
3.7.2 Isebe liphendula ngokukholisayo kwizikhalazo okanye kwiinkxalabo
Zange Manqapha- nqapha Ngamanye amaxesha Rhoqo Soloko
3.7.3 Ndifumene impendulo okanye amanyathelo okulungisa emva kokufaka isikhalazo
Zange Manqapha- nqapha Ngamanye amaxesha Rhoqo Soloko
3.8 Inzuzo (imbuyekezo)
3.8.1 Isebe lisebenzisa izixhobo zikarhulumente ngokufanelekileyo
Andivumelani Kwaphela Andivumelani Akukho Luvo Ndiyavumelana Ndivumelana ngamandla
3.8.2 Iinkonzo ezinikezelwayo zibonelela ngexabiso elifanelekileyo xa kuthelekiswa nexesha, iindleko, okanye imigudu ebandakanyekayo
Andivumelani Kwaphela Andivumelani Akukho Luvo Ndiyavumelana Ndivumelana ngamandla
3.8.3 Iinkonzo zeSebe ziye zaphucuka ngokuhamba kwexesha
Andivumelani Kwaphela Andivumelani Akukho Luvo Ndiyavumelana Ndivumelana ngamandla
3.9 Uluvo olugqibeleleyo Malungana neeNkonzo
3.9.1 Lilonke, waneliseke kangakanani ngumgangatho weenkonzo ezibonelelwayo?
Imbi kakhulu Imbi Inako ukulunga Ilungile Igqwesile

Icandelo 4: Ingelo evulekileyo

Enkosi ngokuthatha kwakho inxaxheba! Ingxelo yakho iza kusinceda siphucule ukunikezelwa kweenkonzo ngokuhambelana neMigaqo yeBatho Pele

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